Royal Palms Resort and Spa, part of Hyatt

Thank you for the service and follow-up ... The check in process was very smooth and personal with an escort up to our room...much appreciated. I was able to change my 8pm T Cook dinner reservation to 7pm due to the willingness of the young lady at the T Cooks check-in which made my wife's and I evening much better. The tenderloin steak was perfect, absolutely Buenos Aires perfect...best steak I have had in the United States ... perfectly grilled to medium rare on every bite. Dinner service was personal and excellent ... Breakfast the next day again had wonderful service and quality. Our room was quiet and lovely... Only comment, if I had known prior to arrival of the 40$ valet charge, I would have used UBER or Wyamo service to and from our Phoenix home.

The staff was truly wonderful. We were exhausted upon arrival and the staff was so kind in bringing our things to our room, giving us water, and making sure we were comfortable. It was nice and quiet! The bathroom and shower were also marvelous.

very nice staff, good maintained, clean good food, good drinks, nice pool area. we had the room right at the street, but we told them, and right the same evening we could change the room and we even got an upgrade. that was awesome.

Facility is beautiful, well kept, with considerable charm. All of the staff members were very kind, warm and courteous. The hotel has a very 'personal' touch and does not feel as cold/corporate as big hotel chains are. We had some problems with our stay that the staff made considerable efforts to remedying and although initial impulses were not to return, that quickly changed when they demonstrated how dedicated they were to making our stay the best it could be and being very fair at remedying the situation. I would definitely stay here again. Special appreciation for Anna, assistant director.

The resort grounds/property presented a feeling of relaxation. The food and service at property dining was top notch.