Royal Palms Resort and Spa, part of Hyatt

Thank you for the service and follow-up ... The check in process was very smooth and personal with an escort up to our room...much appreciated. I was able to change my 8pm T Cook dinner reservation to 7pm due to the willingness of the young lady at the T Cooks check-in which made my wife's and I evening much better. The tenderloin steak was perfect, absolutely Buenos Aires perfect...best steak I have had in the United States ... perfectly grilled to medium rare on every bite. Dinner service was personal and excellent ... Breakfast the next day again had wonderful service and quality. Our room was quiet and lovely... Only comment, if I had known prior to arrival of the 40$ valet charge, I would have used UBER or Wyamo service to and from our Phoenix home.

The staff are all amazing! Especially Wes at check-in, he's so friendly and welcoming! The pool staff are also great! They are on top of it, always checking to see if we needed anything. The property is gorgeous and well maintained.

The staff was truly wonderful. We were exhausted upon arrival and the staff was so kind in bringing our things to our room, giving us water, and making sure we were comfortable. It was nice and quiet! The bathroom and shower were also marvelous.

Everything. The property was clean, comfortable and soothing environment throughout. Pleasant vibe. Loved all the exposed wood beams, architectural beauty and ambience, pools, manicured lawns, beautiful bar area and decadent restaurant.

The resort grounds/property presented a feeling of relaxation. The food and service at property dining was top notch.